HELPDESK / FAQ

In order to send mail, you must authorise yourself to do so.

To do this you must check incoming mail first. If you are using Outlook or Outlook Express, go to TOOLS - Accounts - Mail (tab at the top of the new window - Double click on the email account - Click on servers - Put a check in the box "My Server Requires Authentication".

If this does not work still, it is possible that your ISP is blocking outside email servers. You must use their outgoing mail servers. This is done to prevent SPAM. Please either use the webmail feature of your Cpanel or http://yourdomain.com/webmail/ or use your ISP's servers.

Follow this guide and see if it fixes the problem.

1. Click on the tools menu then accounts

2. Click Add on the right side at the top and select mail

3. Display Name: Your Name

4. Click Next

5. E-mail Address: address@domainame.com

6. Click Next

7. My incoming mail server is a POP3 server.

8. Incoming mail server (POP3): domainname.com

9. Outgoing mail server (SMTP): domainname.com

10. Click Next

11. Acount Name: address@domainname.com; If you are setting up for your Main Account you would use your hosting account user name.

12. Password: This will be the password you set for the email address when you s et it up in your hosting account control pan el. If you are setting up for your Main Account, this will be your hosting account password.

13. Check Remember password if you don't want to enter your password each time.

14. DO NOT CHECK "Log on using Secure Password Authentication (SPA)"

15. Click Next then Finish

16. Click on the account you just created then click Properties

17. Click the Servers tab

18. CHECK "My server requires authentication" at the bottom

19. Click the Advanced tab

20. Under Server Port Numbers Incoming server (POP3): 110

21. Under Server Port Numbers Outgoing server (SMTP): 25; If you ISP blocks acce ss to port 25 you can use port 26.

22. Click OK to close that window.

23. Click Close to close that window.